Service Catalog

At Fortitude 17, we procure services using methods that are most beneficial to our clients. Our considerations are only centred around our clients requirements, and how we can best deliver such services. We have a central repository for our Dynamics test scripts that we can call on to build out our test suites and processes with limited notice.

In summary, we offer

receipt-pound

Bespoke quotes

plan

Our tiered approach

Our tiered service is popular within transformation projects and for good reason. Our 3-tiered approach outlines our support from project initiation to project launch. Our tiers are constructed using our most practiced services for enterprise-level implementation projects; from governance and strategy, to performance testing and business-as-usual (BAU) handover. We cover standard requirements, like end-to-end testing, integration testing and user acceptance testing (UAT).

Bespoke Quotes

We appreciate that, on occasion, our clients might require testing or training services for one specific requirement, not as part of a project or new system implementation. For this, we offer a bespoke quote service. Our promise to our clients is to deliver our services in a communicative and timely fashion. Each quote is estimated and shared with our customer within one business day.

Our Tiered Approach

Service
Tier 1
Tier 2
Tier 3
Test Strategy (document and workshop)
X
Test approach outlined
Test Plans (plan produced per test phase)
X
X
Full regression test coordination and handover
X
X
Test Management
X
Test Lead
Review approach to testing with company QA team
X
Unit and system testing by independent Test Team
X
X
Basic
System integration testing supported
X
X
UAT management (E2E testing included)
X
X
UAT support (E2E testing included)
X
X
X
Performance testing
X
X
Basic
Quota for bespoke testing requirements
16h
8h
4h
Training super users on test script creation
X
Service Catalog

Our Service Catalog

Test Governance & Management

  • Stakeholders and Partners
  • Test phases and processes
  • Business test processes
  • Test team structure
  • Test frameworks
  • Test strategy and test plans

Test Tools, Planning & Execution

  • Manual test execution
  • Automated testing (incl. Azure DevOps and RSAT)
  • Test planning and scripting
  • End-to-end testing
  • All phases of testing (incl. User Acceptance Testing)
  • Regression testing

Security Testing

  • Access, authentication and authorisation
  • Confidentiality and integrity
  • Negative testing across system security roles

Systems and Solutions

  • Microsoft Dynamics 365 F&SCM, HR & CE
  • Microsoft Business Central
  • Microsoft Azure DevOps
  • Dayforce HCM
  • Web applications and websites (cross-browser testing)

Microsoft Dynamics Training

  • Train-the-trainer
  • Workshops and walkthroughs
  • Gap analysis of current materials
  • Training materials (documentation and playback videos)
  • Configuration of Lifecycle Services (LCS)