As well as specialising in Microsoft Dynamics 365 testing support, we work with clients to deliver training guides and playback files to complement your recent Dynamics implementation. We work across all Dynamics solutions, too. Aside from Dynamics, we work with other systems and can deliver to a team based on a syllabus or outline created by the client. We are not limited to a holistic approach or one single system.
We work with key business representatives on a recurring basis and to ensure the longevity of a solution, are keen to impart as much knowledge to our client counterparts as possible. We have experience of training super users and SMEs across different sectors and industries as well as different solutions and systems.
As a natural test consultancy, our roles are very closely aligned with the business end users of a product. As we support users regularly as part of testing, we are accustomed to the type of queries that are presented by business stakeholders and therefore, understand the client in a different way than other teams within a project capacity.
Our consultants will work alongside you to understand and meet your requirements. Our consultants are familiar with the concept of learning new systems and understand how to deliver technical information in a friendly and informative way. We deliver training workshops either onsite or online to clients – though we have noticed a higher demand for online sessions.
Our approach to training your user group starts prior to User Acceptance Testing. We work with your UAT participants and SMEs to learn as much as we can about your business processes and how your business will continue to operate using Dynamics, and tailor our approach to deliver a relaxed, yet structured UAT cycle. As part of UAT, once we’ve worked through the necessary elements of the test phase, we support and encourage our users to go off-piste and play-to-break our test environment. We find that encouraging our UAT group to take risks in a controlled environment finds more high severity defects and improves the overall quality of the system.